Refunds & Returns
Last updated: 4 August 2026
Last updated: 4 August 2026
We stand behind everything we deliver. If you're not happy with an item for any reason, let us know within 48 hours of delivery and we'll offer a replacement or a refund — no questions asked.
Email us at admin@valleyharvest.com.au or use our Contact form with your order number and a brief description (and photo, if relevant) of the issue. We aim to respond within one business day.
If an item arrives damaged, spoiled, or isn't what you ordered, we'll replace it on your next delivery or refund it in full, your choice.
As our meat and vegetables are perishable and delivered chilled to order, we're unable to accept change-of-mind returns once an order has been dispatched. If you need to change or cancel an order, contact us as early as possible before your delivery cut-off.
You can skip, swap, or cancel a subscription box using the Manage Subscription link shown after checkout, or by contacting us directly, before the relevant weekly cut-off. Cancelling stops future deliveries; it does not refund a box that has already been dispatched.
Approved refunds are processed back to your original payment method and typically appear within 3–5 business days, depending on your bank or card provider.
Questions about a return or refund? Get in touch or email admin@valleyharvest.com.au.