Privacy Policy
Last updated: 4 August 2026
Last updated: 4 August 2026
Valley Harvest ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect information you provide directly, such as your name, email address, phone number, delivery address, and order details. When you make a purchase, payment information is processed by our payment provider and is not stored on our own servers. We also collect basic browsing data (such as pages visited and device type) to help us improve the site.
We use your information to process and deliver your orders, manage subscriptions, respond to enquiries, send order and delivery updates, and — where you've opted in — send marketing communications about seasonal produce and offers. You can unsubscribe from marketing emails at any time.
We share limited information with trusted third parties only where necessary to run our business: our delivery drivers and logistics partners (to fulfil your order), our payment processor (to complete transactions), and email/SMS providers (to send order and marketing communications). We do not sell your personal information to third parties.
Our website uses cookies to remember items in your cart, keep you signed in, and understand how the site is used. You can disable cookies in your browser settings, though some features of the site may not work as intended.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage and restricted access to customer data.
You can request access to, correction of, or deletion of your personal information at any time by contacting us at admin@valleyharvest.com.au. We will respond within a reasonable timeframe.
We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.
If you have any questions about this Privacy Policy, please get in touch or email admin@valleyharvest.com.au.